When choosing an IT provider, nonprofits have unique needs compared to for-profit businesses — including tighter budgets, mission-driven goals, and often a need for reliable, secure, and scalable tech solutions. Here are ten critical things nonprofits should look for when selecting an IT provider:
1. Nonprofit Experience
Choose a provider that understands the nonprofit sector — including common tools (like Salesforce for Nonprofits, Microsoft 365 Nonprofit), funding cycles, compliance requirements, and the importance of maximizing every dollar.
2. Affordability & Cost Transparency
Look for clear, predictable pricing tailored for nonprofits. Providers should be familiar with discounts or grants available to nonprofits (e.g. TechSoup, Microsoft, Google) and help you leverage them.
3. Scalability & Flexibility
Your needs may grow or shift — ensure the provider offers scalable solutions that can evolve with your organization, especially during periods of expansion, campaign cycles, or seasonal spikes.
4. Security & Compliance
Nonprofits often handle sensitive donor and beneficiary data. Ensure the IT provider offers strong cybersecurity protections, regular audits, and understands compliance standards (like GDPR, HIPAA, or PCI-DSS if applicable).
5. Cloud Expertise
Cloud tools are essential for remote work and cost efficiency. Look for providers with experience in cloud migrations, management, and security, especially with Microsoft Azure, Google Workspace, or AWS nonprofit programs.
6. 24/7 Support & Responsiveness
Nonprofits often operate on tight timelines. Choose a provider with fast response times and round-the-clock support, especially if you’re running fundraising events or time-sensitive outreach.
7. Proven Track Record & References
Ask for case studies or references from other nonprofit clients. A strong track record in the sector is a sign the provider understands your challenges and can deliver results.
8. User Training & Support
Nonprofit teams often include volunteers or less tech-savvy staff. Look for providers who offer ongoing training, documentation, and user support tailored to your team’s skill level.
9. Integration & Customization
Nonprofits rely on multiple tools — CRM, donor management, email marketing, etc. Your provider should ensure seamless integration between systems and the ability to customize solutions to your workflows.
10. Mission Alignment
Look for a provider who respects and supports your mission — someone who’s invested in long-term partnership, not just a transaction. Providers with CSR (corporate social responsibility) initiatives or nonprofit support programs are often more mission-aligned.
Ready to take the next step? Contact Prawda Technology Group today at 773-777-6090, helpdesk1@prawdatechnologygroup.com, or submit a contact form.